Privacy policy
Polibana operates polibana.com and uses certain personal information in order to provide shopping, order fulfillment, customer support, and related website services.
This notice describes what information may be handled when you use our website and how that information may be used.
Data Provided During Shopping
When you create an account, place an order, or use our services, you may provide information such as:
- your name;
- telephone number;
- email address;
- delivery address.
This information is used where necessary to process orders, arrange delivery, manage returns, and provide service-related communications.
Website Activity and Technical Information
When you browse polibana.com, certain technical information may be collected automatically.
This can include:
- IP address;
- device information;
- browser information;
- website activity and browsing data.
This information may be used to understand how the website performs, improve functionality, and enhance the overall shopping experience.
Messages Sent to Us
If you contact us at [email protected], we may retain the information contained in your message together with related communication records.
These records may be used to respond to your inquiry and provide customer support.
Why We Handle Personal Information
Personal information may be used where necessary to:
- complete and manage customer orders;
- arrange shipping and delivery;
- process returns and related requests;
- send essential order or service notifications;
- improve website functionality;
- personalize recommendations;
- detect or prevent fraud;
- protect the security of our services;
- meet applicable legal obligations.
Safeguarding Your Information
We use reasonable measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.
These measures may include encryption, restricted internal access, and confidentiality requirements for relevant third-party service providers.
Disclosure of Information
Polibana does not sell personal information.
Information may be disclosed in limited circumstances, including when:
- you have provided explicit consent;
- disclosure is required to comply with applicable legal requirements;
- information is involved in a business transaction such as a merger or similar corporate transfer.
Where appropriate, confidentiality protections may apply to such disclosures.
Requests Concerning Your Personal Information
You may request to access or correct personal information associated with you.
You may also request deletion of personal information or withdraw consent where the relevant processing is based on your consent.
Privacy-related requests can be submitted by contacting:
Privacy Questions
If you have questions about this notice or how Polibana handles personal information, please contact:
Polibana
[email protected]