Service policy
Use of Polibana
These Terms of Service apply when you access, browse, or use polibana.com, operated under the name Polibana.
By using this website, you agree to follow these Terms and the rules described below.
For the purposes of these Terms, “Polibana,” “we,” “us,” and “our” refer to the website and its services.
Customer Eligibility and Services
You must be at least 18 years old to use our platform to purchase general merchandise.
Our services include:
- order processing;
- product delivery;
- after-sales support.
When using our website or placing an order, you are responsible for providing accurate account, contact, and delivery information.
Account Responsibility
If you create or use an account on Polibana, you are responsible for keeping your account information secure.
You are also responsible for activities carried out through your account.
If you become aware of unauthorized use or suspicious activity involving your account, please contact us immediately at:
Orders and Confirmation
An order is considered confirmed once payment has been completed.
We will provide an order confirmation within 72 hours.
In certain situations, such as stock availability issues or order errors, we may cancel an order.
If an order is cancelled under these circumstances, a full refund will be provided.
Product details may be updated or changed from time to time. If you need clarification regarding a product, please contact us before placing your order.
Customer Use and Conduct
Customers may request after-sales assistance in accordance with our Refund Policy.
You may also choose to opt out of marketing communications.
When using Polibana, you must not:
- misuse the website;
- submit or post unlawful content;
- manipulate orders or transactions;
- engage in activity that interferes with the normal use of the website.
Where a return is permitted, returned products must be in their original and resalable condition.
Our Responsibilities and Website Management
We may revise these Terms from time to time.
Updated Terms will take effect 7 days after they are posted on the website.
We may suspend customer accounts or cancel orders where these Terms have been violated.
We aim to maintain:
- website security;
- accurate product information;
- responsive customer service.
For assistance, you can contact us at:
Intellectual Property
Content available on the Polibana website is our property unless otherwise stated.
Unauthorized copying, reproduction, distribution, or other use of website content is prohibited.
Liability
We are not responsible for failures or interruptions caused by:
- force majeure events;
- third-party services;
- circumstances outside our control.
We are also not responsible for damage resulting from improper or unintended use of products.
Governing Law
These Terms of Service, together with any separate agreements through which we provide services to you, shall be governed by and interpreted in accordance with the laws of the UK.
Contact
For questions regarding these Terms or our services, please contact:
Polibana
Email: [email protected]